first_level_support

First level support is a service where users facing software issues are bailed out efficiently.Most of the times, issues raised on understanding the process and the software rather than on the software working.

Referring such issues to vendors for resolution may be an unwanted proposition if we understand the issue.

Sometimes, a workaround may be required to overcome an imbroglio and for such predicaments, experts having good knowledge can be handy if they form the team of first level support.

eSolve has specialized in such support and has the knowledge to provide such support in an efficient manner.